Step 01
Create a workspace
Set up a dedicated space for your organization, unit, club, or program.
Knowledge access, simplified
Turn trusted information into instant answers.
Onnlink helps organizations answer questions through Telegram using approved knowledge, structured contacts, and feedback loops your team can manage from one dashboard.
Official-source answers
Telegram-ready
No-code setup
Why Onnlink
Reliable answers should not depend on who happens to be online.
Information lives in too many places
Guidelines, schedules, contacts, and FAQs are often split across documents, chats, and old announcements.
People ask before they search
Members want quick answers in the channel they already use, especially when the information feels buried.
Critical details must stay accurate
Contacts, office hours, and safety routes need a structured source of truth, not repeated text in documents.
Onnlink gives your organization a managed knowledge layer: official content for general answers, structured records for critical details, and feedback when something needs attention.
How it works
From source material to a working assistant.
Start with the information you already have. Onnlink turns it into a bot your members can ask through Telegram.
Step 02
Add trusted content
Add FAQs, program notes, guidelines, or direct text from your official sources.
Step 03
Train the bot
Build a searchable knowledge base and connect it to a Telegram bot.
Step 04
Review and improve
Track conversations, collect feedback, and update the source material whenever it changes.
Feature 01
Answers from the sources you approve.
Add the content your team already trusts. Onnlink retrieves answers from your own knowledge sources, not random web results.
- Google Docs, formatted text, and direct content entry
- Source-aware answers for better traceability
- Update content whenever policies or schedules change
- Retrain the bot from the dashboard
OnnLink Bot
official knowledge
Feature 02
Structured contacts for important questions.
Keep important contacts, responsibilities, office hours, and escalation routes in a structured place.
- Route contact questions by issue, role, or department
- Update phone numbers and emails without retraining RAG content
- Respect office-hour and after-hour routing
- Keep critical details out of stale documents
OnnLink Bot
UTM WiFi Support
Phone and email managed in the dashboard
Office-hour routing supported
Feature 03
Feedback and QA built into the workflow.
Review what people ask, collect feedback, and improve the information that powers your assistant.
- Capture inaccurate or unhelpful answer reports
- Review conversation logs for context
- Track evaluation reports over time
- Use public inquiries as a managed follow-up channel
Use cases
Useful wherever people need reliable answers.
Onnlink fits teams that manage events, services, programs, memberships, and community information.
Programs and events
Answer questions about schedules, venues, requirements, committees, and participant guidance.
Clubs and associations
Help members find rules, activities, meeting information, and onboarding details.
Colleges and communities
Make important information easier to access through conversation instead of long documents.
Training and onboarding
Give participants a simple way to ask about modules, deadlines, venues, and next steps.
Field-tested
Built from real operational needs.
Onnlink helps reduce repeated information work while keeping important answers tied to approved sources and structured responsibilities.
JKP Kolej Tun Hussein Onn
Universiti Teknologi Malaysia
24/7
Answers available anytime
15 min
First setup target
100%
Official-source answers
0
Technical expertise required
FAQ
Common questions before getting started.
Can the bot answer in more than one language?
Yes. The assistant can be configured for the tone and language your organization needs, including bilingual usage.
Do admins need technical or AI knowledge?
No. Admins add trusted content and train the bot from the dashboard. No coding or database knowledge is required.
What content types are supported?
Onnlink supports shared Google Docs, formatted text, and direct content entry from the dashboard. Additional source types can be added over time.
What happens when an answer is inaccurate?
Users can submit feedback, and admins can review reports from the dashboard. The source content can then be updated and retrained.
Is WhatsApp supported?
Telegram is the active channel for the current phase. WhatsApp can be considered after the core workflow is stable.
Can multiple organizations use separate bots?
Yes. Each organization can have its own workspace, bot, knowledge sources, contacts, and settings.
How do we get started?
Use the contact form on this page. We will follow up with the next steps for a pilot, walkthrough, or onboarding session.
Get started
Bring your organization's knowledge into one assistant.
Start with one bot, one team, or one use case. Expand when the workflow is ready.